Gas service events come to Wales
North and South Wales have both recently played host to two HouseMark gas safety benchmarking and service improvement workshops. Both workshops looked at the trends emerging from the recent gas safety benchmarking reports, and best practice on how to deliver an effective and efficient gas servicing and safety programme. The series of events was kindly sponsored by Data Link Detection.
Delegates at both workshops heard from a range of landlords on how they deliver their gas servicing contracts, with colleagues from England and Wales sharing their good practice and innovative ideas.
In Cardiff, we had Pembrokeshire Housing Association sharing the methods they used to achieve 100% access and gas safety compliance for all four quarters in 2010/2011 and Newport City Homes explaining the journey they have been on since going live in March 2009. Delegates also heard from Steve Clarke, Director of the Welsh Tenants Federation on the work the WTF have been doing to involve tenants in the promotion of gas safety and the role that tenants can play in gaining access to hard to reach tenants, ensuring that everyone is safe and their gas installations are working correctly.
In Ewloe, North Wales, Halton Housing Trust and Venture Housing Association shared their respective experiences of gas servicing, outlining how they had improved their services and included tenants in that process, specifically showing where their respective services were, and how they had moved forward in an era of co-regulation and crucially, where they would like to be in the future.
Delegates in both Hawarden and Cardiff received presentations outlining the legal aspects of gas safety, looking at legislation, regulation and enforcement as well as good practice in dealing with carbon monoxide alarms and carbon monoxide incident investigations, and how by delivering smarter procurement landlords can also deliver smarter servicing, greater safety and better value for money.
Bob Gillis, HouseMark Assistant Director of Customer Relations commented:
‘We run regular events on a wide range of subjects, both in Wales and across the UK. Our gas safety events always prove popular and I’m pleased that this round of events hasn’t disappointed. We have had a really good range of speakers from across Wales and England, sharing skills, knowledge and experiences.’
Welsh Housing Awards 2011, Good Practice Compendium
November 2011 saw a very successful CIH Cymru Welsh Housing Awards ceremony take place in Cardiff and HouseMark was pleased to once again support the event and sponsor the Welsh Housing Awards Good Practice Compendium. The Good Practice Compendium showcases some of the very best practice and service delivery taking place in Wales every day and sits perfectly with HouseMark’s aims to improve performance, value for money and efficiency in the housing and related sectors by sharing and promoting good practice across the UK.
Details of the all the nominees and their projects, together with a link to Good Practice Compendium itself can be found on the HouseMark website www.housemark.co.uk. Well done to all the nominees and winners!
To find out more about HouseMark and the services we deliver please contact Martin Asquith, HouseMark Manager for Wales on landline 024 7646 0500, mobile 07841862464, via e-mail at martin.asquith@housemark.co.uk or visit www.housemark.co.uk