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Grŵp Cynefin strengthens its housing team

Grwp Cynefin new housing officers L-R: Catrin Lois Roberts, Meleri Williams, Awel Morris

North Wales housing society Grŵp Cynefin recently appointed four new officers to strengthen their housing staff team. 

Awel Morris, Catrin Lois Roberts and Rhys Edwards have been appointed as housing officers, whilst Meleri Williams is taking up the role of welfare officer.

Grŵp Cynefin are responsible for 4000 properties across North Wales. The Grŵp Cynefin housing team consists of 246 staff.

Catrin Lois Roberts, who joins Grŵp Cynefin as a housing officer from her background in local government, said:

‘I really enjoy the work, I’m getting to know the tenants and the area, and I am able to be on hand to offer advice or guidance to people in difficulty or with problems – making the job worthwhile.’

‘It was also important for me to be able to work locally through the medium of Welsh’

Provision of services in the Welsh medium was also important to Meleri Williams, who supports tenants with welfare, benefits and income advice.

‘It was time for a change and I wanted to work closer to home through the medium of Welsh.’

‘I spend half my time in the office and half my time out visiting tenants in their homes. Some struggle with their benefits, some are unwell and others have disabilities which make life difficult.’

‘I can offer tenants practical support with paperwork, involve other agencies to improve their quality of life at home and challenge any inconsistencies in support from the Department for Work and Pensions.’

Reflecting on the new appointments to the Grŵp Cynefin housing team, chief executive Shan Lloyd Williams said:

‘The backbone of every good organisation is its staff. We pride ourselves on having a dedicated, talented team of staff, who have great ambitions and aim high. We are pleased to welcome the new officers and wish them all the best in their roles.’

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