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Tenant scrutiny: fit for the future?

Tenant scrutiny is well established and recognised in the social housing sector and we’ve seen it develop into a range of approaches, says David Lloyd. Across Wales there are differences from one landlord to the next in the make-up, administration and resourcing of scrutiny arrangements.

Whatever your approach, in all instances, tenant scrutiny should be based on the principle that the views of tenants should be at the heart of a housing organisation’s performance and governance frameworks. In addition, organisations need to be clear about the purpose of scrutiny and its intended results. Do you have a clear aim as to what successful scrutiny will look like? Can you demonstrate what has changed as a result of scrutiny?

Maintaining a scrutiny approach that continues to deliver results and evolves to keep up with a changing housing world is a challenge, but there are two things you can do:

1) It’s important to be open to reviewing and challenging your existing scrutiny arrangements. Be honest and be prepared to change practical arrangements; this can help ensure scrutiny delivers outcomes whilst being more efficient, diverse and effective.

In response, TPAS Cymru has developed a new scrutiny ‘heath check’ assessment tool to help you review and assess your own arrangements.

The new publication is available now for members to download www.tpas.cymru/blog/new-scrutiny-self-assessment-toolkit-launched

2) Think about how to ensure scrutiny remains relevant. In an era of transparency, value for money and good governance, what role should tenant scrutiny play? Could you make better use of new technology and social media to enhance your scrutiny approach and increase the diversity of your scrutiny panel?

To help you explore these questions TPAS Cymru is organising two new half-day ‘Think Tank’ workshop sessions to look at the future of scrutiny and how scrutiny approaches can meet new and evolving expectations. See our website event pages www.tpas.cymru/events for details.

As the housing sector evolves so too will scrutiny. Are you ready? Talk to us about our new scrutiny support services and make use of our independent advice, experience and expertise to enhance your arrangements, save money and get the most from scrutiny.


David Lloyd is assistant director of TPAS Cymru david@tpas.cymru

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