{"id":4295,"date":"2020-10-20T14:00:44","date_gmt":"2020-10-20T13:00:44","guid":{"rendered":"http:\/\/176.32.230.6\/whq.org.uk\/?p=4295"},"modified":"2020-10-21T10:06:58","modified_gmt":"2020-10-21T09:06:58","slug":"welfare-team-secures-1m-for-tenants","status":"publish","type":"post","link":"https:\/\/whq.org.uk\/2020\/10\/20\/welfare-team-secures-1m-for-tenants\/","title":{"rendered":"Welfare team secures \u00a31m for tenants"},"content":{"rendered":"

A housing association\u2019s welfare team has secured an additional \u00a31 million in household income for its tenants over the last year.<\/p>\n

A report from Gr\u0175p Cynefin also highlighted that for every \u00a31 it spent on the service, there was a social return on investment (SROI) of \u00a314.10, with tenants accessing vital benefit support including universal credit, housing benefits and council tax reductions.<\/p>\n

The SROI figure includes \u00a3985,301 financial gains for 278 tenants in addition to a social and emotional support value. These included relief from stress and anxiety, feeling financially comfortable, independence and regaining control of their lives, more confidence, and debt relief.<\/p>\n

The amounts attributed to each category were taken from similar studies in the UK and from recognised sources such as the Housing Association Charitable Trust.<\/p>\n

The SROI also reflects savings from avoiding evictions. Figures from housing charity Shelter state that to the landlord the average cost of eviction amounts to \u00a38,200 per property on top of the stress, strain and hassle involved for everyone.<\/p>\n

By working closely with tenants with rent arrears, Gr\u0175p Cynefin\u2019s welfare team helped them get back on track with payments and reduce any negative feelings such as anxiety.<\/p>\n

Olwen Jones, a tenant who has lived in a Gr\u0175p Cynefin property in Denbigh for 23 years, said:<\/p>\n

\u2018I was taking a lot of time off work due to ill health, which was causing me to fall into rent arrears. As a result, Gr\u0175p Cynefin put me in touch with their welfare officers and they were really helpful straight away.<\/p>\n

\u2018They supported me with my Personal Independence Payment (PIP) application and put me in touch with the water board to discuss my payments. As Gr\u0175p Cynefin has built relationships with these organisations, it made it easier to talk to them and they seemed more understanding of my situation. The officers can also talk on your behalf if you wish.<\/p>\n

\u2018I am now retired, my arrears have started to come down and I worry less about money. My advice is to just talk to the team. I\u2019ve discovered services I wouldn\u2019t have known about if I hadn\u2019t contacted them and in a matter of days, they were able to put something in place to help me.\u2019<\/p><\/blockquote>\n

Anthony Poglettke has lived in a Gr\u0175p Cynefin property in Leeswood for nine years. He said:<\/p>\n

\u2018I first received help a few years ago after a bleed on the brain put me out of work for a while.<\/p>\n

\u2018They helped with me with my living costs, applying for benefits and filling out forms online. They also assisted me to cancel direct debits I could no longer afford which helped to take the pressure off.<\/p>\n

\u2018The whole team are fantastic and keep in touch with me on a weekly basis, even via text and email. My advice is to reach out and they\u2019ll get back to you, doing whatever they can to help.<\/p>\n

\u2018It can be a difficult and scary thing to do, admitting you need help, but they listen to you and understand. I don\u2019t know what I\u2019d have done without them.’<\/p><\/blockquote>\n

The report also showed that 91 per cent of those questioned had benefitted and were satisfied with the service, with 93 per cent of cases being resolved.<\/p>\n

Gr\u0175p Cynefin\u2019s welfare officers assist tenants to access foodbank services, hardship funds, housing benefits, welfare rights, tax credit, council tax reductions, pension credit, disability living allowance, universal credit, blue badge and care and repair services. It also signposts to various charities offering financial support for issues such as redundancy.<\/p>\n

Meleri Williams, welfare officer at Gr\u0175p Cynefin, said:<\/p>\n

\u2018As welfare officers, we provide more than just a landlord service\u00a0to our tenants; we are dedicated to helping them.<\/p>\n

\u2018I feel extremely proud in my role being able to go above and beyond to help those in times of difficulty and keeping in touch with them afterwards. It\u2019s one of the things that makes us stand out as a housing association.<\/p>\n

\u2018I urge anyone who is struggling or thinks they may require assistance in the future to get in touch with us and see how we can help and support you.\u201d<\/p>\n

‘To contact Gr\u0175p Cynefin or for further information and support, please call 0300 111 2122 and request the welfare officers\u2019 team.\u2019<\/p><\/blockquote>\n

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A housing association\u2019s welfare team has secured an additional \u00a31 million in household income for its tenants over the last year. 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